Privacy Policy

Your privacy matters to us. Here's how we collect, use, and protect your data.

Last updated: November 2024

TL;DR

  • We only collect what's necessary to provide the service

  • We never sell your data to third parties

  • You can delete your account and all data at any time

  • We use encryption and follow security best practices

  • We comply with GDPR and respect your data rights

Information We Collect

  • Account information: When you create an account, we collect your email address and display name. If you sign in with Google, we receive your basic profile information.

  • Usage data: We collect information about how you use PAINPLAN, including races you view, favorites you save, and lists you create. This helps us improve the product.

  • Device information: We collect basic device and browser information to ensure PAINPLAN works correctly on your device and to diagnose technical issues.

How We Use Your Data

  • To provide the service: Your account data lets us sync your favorites and lists across devices. We use usage data to personalize your experience.

  • To improve PAINPLAN: We analyze aggregate usage patterns to understand which features are most valuable and where we can improve.

  • To communicate with you: We may send service-related emails (account verification, password resets) and, if you opt in, updates about new features.

  • We never sell your data: Your information is never sold to third parties. We don't share your data with advertisers or data brokers.

Data Security

  • Encryption: All data transmitted between your device and our servers is encrypted using TLS. Sensitive data is encrypted at rest.

  • Access controls: Only essential team members have access to user data, and all access is logged and audited.

  • Infrastructure: We use industry-standard cloud infrastructure with regular security updates.

  • Incident response: In the event of a data breach, we will notify affected users within 72 hours as required by GDPR.

Cookies & Tracking

  • Essential cookies: Required for the site to function. These keep you logged in and remember your preferences.

  • Analytics: We use privacy-focused analytics to understand how people use PAINPLAN.

  • No advertising cookies: We don't use any advertising or third-party tracking cookies.

  • Cookie control: You can manage cookie preferences through your browser settings or our cookie consent banner.

Your Rights (GDPR)

  • Access: You can request a copy of all data we have about you at any time.

  • Rectification: You can update your profile information directly in Settings.

  • Erasure: You can delete your account and all associated data from Settings.

  • Portability: You can export your favorites and lists in a standard format.

  • Withdraw consent: You can opt out of non-essential data collection at any time.

Data Retention

  • We retain your data only for as long as necessary to provide our services.

  • When you delete your account, we will delete your personal data within 30 days.

  • Some data may be retained longer where required by law or for legal purposes.

Third-Party Services

  • Authentication: Google OAuth for sign-in (if you choose to use it).

  • Email: We use email providers for transactional emails.

  • Hosting: Our service is hosted on secure cloud infrastructure.

  • These services have their own privacy policies and may process data with appropriate safeguards.

Questions about our privacy practices?

privacy@painplan.cc